Website Support Request Form

Please fill out every required field to enable us to serve you better!

    Your Name (required)
    Please provide as much detail as you can.
    Page On Website
    If the issue pertains to a specific page on your website, please add the page title here.
    Upload a document
    If your issue is a more complex bug, please upload a doc to know more. jpg, pdf, doc, docx, xls, xlsx, Max. file size: 5 MB, Max. files:
    Urgency*
    Please pick a category or urgency below.

    Definitions:

    Critical – Your website is down, or order taking, payment isn’t working.
    Urgent – A bug on the front end/back end that affects user experience.
    Annoyance – A less critical issue, that you would like fixed, but doesn’t affect user experience in a significant way.
    Improvements – New features and additions to your websites.
    Support On Demand
    Minimum is 2 hours to look into your issue. If the bug is more than an hour we’ll investigate and give you a quotation to fix your problem.
    Please enter a number greater than or equal to 2 hrs.
    Acceptance of Charges
    I understand that if I do not have a support plan with Digi Edge Tech that I will be charged $60/hr for support. Support is minimum charge of 1 hour for any support request.

    Instructions

    Please provide specific details about the page on your website that needs changes or has an issue, and describe the functionality affected. Submit only ONE support request per submission. If you have multiple items, consider submitting a spreadsheet with one item per line for easier tracking and updates.

    What Can I Request?

    You can request solutions to problems, functionality updates, backups, or additional content. Keep in mind that support requests outside of a support plan are billable at $60/hour.

    Please Note:

    If you do not have a monthly support plan with Digi Edge Tech, all support requests are billable at $60/hour.
    You may fill out the form and purchase time with your request, or purchase time from our shop.

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